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Return & Refund Policy


At Keisha Elise Cosmetics, we take pride in creating clean, high-quality beauty products designed to be safe, fun, and inclusive for women and young girls. Due to the hygienic nature of cosmetics, we maintain the following return policy.

Returns

For safety and hygiene reasons, we do not accept returns on opened or used cosmetic products.

If your item is unused, unopened, and in its original packaging, you may request a return within 7 days of delivery. Approved returns must be received within 14 days of authorization. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Include:

  • Your order number

  • A photo of the item

  • A brief description of the issue

Once reviewed, we will provide a replacement, store credit, or refund depending on product availability.

Refunds

Once a return is received and inspected, we will notify you if your refund has been approved. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your financial institution.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Gift cards

  • Promotional or final sale items

Shipping Issues

Please ensure your shipping address is correct at checkout. Keisha Elise Cosmetics is not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

For assistance with returns or questions, contact:
info@kecosmetics.com

Shipping Policy

At Keisha Elise Cosmetics, we are committed to delivering your order quickly and safely.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times typically range from 3–7 business days within the United States. Delivery times may vary during holidays, product launches, or promotional periods.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor delivery status.

Lost or Delayed Packages

If your package appears delayed or lost, please contact the shipping carrier first using your tracking number. If you still need assistance, our team will help.

Incorrect Shipping Address

Please ensure your shipping information is correct at checkout. Keisha Elise Cosmetics is not responsible for packages delivered to incorrect addresses provided by the customer.

Contact Us

For shipping questions, contact: info@kecosmetics.com

Pop-Up / In-Person Sales Policy

Thank you for shopping with Keisha Elise Cosmetics at our events and pop-up locations.

All Sales Final

Due to the hygienic nature of beauty products, all in-person purchases are final sale.

Damaged Products

If you notice a product defect or damage at the time of purchase, please notify a team member immediately so we can assist you.

Exchanges

Exchanges may be offered at the discretion of management if the product is unopened and returned during the same event or pop-up day.

Product Safety

For health and safety reasons, we cannot accept returns on opened or used cosmetic products.

Questions

If you have questions about a product after your purchase, contact: Info@kecosmetics.com